Shipping

VSP doctors are responsible for the costs associated with the transport of frames and paper orders to your lab and VSP contract labs are responsible for providing delivery of the finished goods to the doctor’s office. You may not bill the doctor to deliver orders from your lab to his or her office and are required to use your usual and customary means of delivery per that doctor’s locale.

If you routinely provide overnight service to a region for private orders, you must provide the same delivery method for VSP orders. If your usual and customary means is to use U.S. Mail for shipments into a specific area, that method is suitable for VSP orders. Doctors may choose their own preferred mode of delivery to send frames and paper orders to your lab. If you have a private arrangement with a doctor whereby your lab furnishes and pays for shipping services on materials sent from his or her office to your contract lab, you are expected to extend this service on VSP orders