Contact Us

Altair/Marchon Frames

Altair Eyewear
10875 International Drive
Rancho Cordova, CA 95670 Altairweb@vsp.com

(800) 505-5557
(800) 982-9732 (FAX)

Hours of Operation:
Monday - Friday; 5:30 a.m. - 5:00 p.m. (PST)

Contact Altair for questions regarding the Altair Eyewear line of frames.

Marchon Eyewear
35 Hub Drive
Melville, NY 11747 cs@marchon.com 

(800) 645-1300
(800) 544-1334 (FAX)

Hours of Operation:
Monday - Friday; 8:30 a.m. - 8:00 p.m.

Contact Marchon for questions regarding the Marchon Eyewear line of frames.

Claims

In-Network Claims

VSP
P O Box 495907
Cincinnati, OH 45249-5907

Out-of-Network Claims

VSP
P O Box 495918
Cincinnati, OH 45249-5918

Use these addresses for submitting paper orders to VSP for reimbursement.

Eyefinity Customer Care

(877) 448-0707
customercare@eyefinity.com

Hours of Operation:
Monday - Friday; 6:00 a.m. - 5:00 p.m. (PST)

Contact Eyefinity should you have specific questions regarding Eyefinity procedures or if you are experiencing technical difficulties with Eyefinity.

Reconciliation Forms

Email completed Reconciliation Forms to InNetAdj@vsp.com or mail to the following address: 

Vision Service Plan
Attention: Claim Services
P O Box 385020
Birmingham, AL 35238-5020

Use the VSP Contract Laboratory Reconciliation Form to submit adjustments to your monthly statement for orders that were paid incorrectly or not paid at all.

Plexus Optix

VSP
Attn: Plexus Optix
3333 Quality Drive
Rancho Cordova, CA 95670-7985
PlexusOptix@vsp.com

(916) 851-4900, option 3

Hours of Operation:
Monday - Friday; 6:30 a.m. - 4:00 p.m. (PST)

Email or call Plexus Optix with any questions you may have regarding:

  • New Products
  • Bid Pricing
  • Lab Contracts
  • Change of Address or Ownership
  • Insurance Information
  • Logo Licensing
  • Price Lists/Price Changes
  • Specific Policies or Procedures not addressed in the Online Laboratory Reference Manual