Contact Us

Altair/Marchon Frames

Altair Eyewear
10875 International Drive
Rancho Cordova, CA 95670

(800) 505-5557
(800) 982-9732 (FAX)

Hours of Operation:
Monday - Friday; 5:30 a.m. - 5:00 p.m. (PST)

Contact Altair for questions regarding the Altair Eyewear line of frames.

Marchon Eyewear
35 Hub Drive
Melville, NY 11747 

(800) 645-1300
(800) 544-1334 (FAX)

Hours of Operation:
Monday - Friday; 8:30 a.m. - 8:00 p.m.

Contact Marchon for questions regarding the Marchon Eyewear line of frames.


In-Network Claims

P O Box 495907
Cincinnati, OH 45249-5907

Out-of-Network Claims

P O Box 495918
Cincinnati, OH 45249-5918

Use these addresses for submitting paper orders to VSP for reimbursement.

Eyefinity Customer Care

(877) 448-0707

Hours of Operation:
Monday - Friday; 6:00 a.m. - 5:00 p.m. (PST)

Contact Eyefinity should you have specific questions regarding Eyefinity procedures or if you are experiencing technical difficulties with Eyefinity.

Reconciliation Forms

Email completed Reconciliation Forms to or mail to the following address: 

Vision Service Plan
Attention: Claim Services
P O Box 385020
Birmingham, AL 35238-5020

Use the VSP Contract Laboratory Reconciliation Form to submit adjustments to your monthly statement for orders that were paid incorrectly or not paid at all.

Plexus Optix

Attn: Plexus Optix
3333 Quality Drive
Rancho Cordova, CA 95670-7985

(916) 851-4900, option 3

Hours of Operation:
Monday - Friday; 6:30 a.m. - 4:00 p.m. (PST)

Email or call Plexus Optix with any questions you may have regarding:

  • New Products
  • Bid Pricing
  • Lab Contracts
  • Change of Address or Ownership
  • Insurance Information
  • Logo Licensing
  • Price Lists/Price Changes
  • Specific Policies or Procedures not addressed in the Online Laboratory Reference Manual